Download Our Garden Handbook

Warranty Request

"I wanted to let you know how pleased I was with the fix-it job Juan did on my pond. Not only fixing the problem, but while he was waiting for the glue to dry he went around the entire pond and replaced all the rocks that I had pulled aside from the top of the liner when I was looking for the leak. This was a job I was not looking forward to doing since I would much rather play with the the flowers in my garden rather than the rocks! But I did want my pond to look great again. I was SO amazed and delighted when I found him doing that. I told him how wonderful that was and he simply said "I was just waiting for the glue to dry..".That was over and beyond the description of the job. That was outstanding customer service! Thought you should know what a great employee you have. Sincerely, Molly (May 2016)"

- Molly A (2016)
Keep in mind that your plant doesn't have to be 'dead' to file a claim. (Maybe it just got ugly).
Now, if you left for Myanmar in May and forgot to water, we might NOT warranty your wiegela.
But more often than not, we will guarantee your gunnera...
In any event, just fill out the form below to submit your warranty request.
It's simple, we swear.
Your Information
Your Information

Please list items to be reviewed by Classic for warranty repair or replacement: Note: quantity, size, location on property. Help us understand why this situation has occurred as best you can

Is it best to contact you by email or phone? When is the best time to contact you:

Do you need to be home when we come by?

Yes
No

Where on your property is the problem item located?

For general diagnosis and any necessary repairs, I understand and agree that a $65 per man hour, plus retail material charges may be invoiced to me if it is determined that my request is not covered by Classic's limited warranty. Typical charges may vary and range from $130 to $240+ for a requested site visit and repair.

Yes, I approve the service charge.
No, I will seek another solution.

All Done!

We will write up a work order and send it to you within 5 days of your request. This document will describe one of two things:

Your warranty request may require a site review by your foreman or project manager prior to the completion of any work. Please review your approved contract and proposal describing the specific requirements of your individual warranty for further clarification. Again, we appreciate your continued consideration. Should we not respond or resolve these issues in a timely or appropriate manner, please do not hesitate to call and personally inquire by phone to (425) 885-5678.