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Warranty Request

"I could not be more pleased with the work that Alan's company has done in completely transforming the backyard of my town home from an overgrown, plant-filled, unusable space -- to two separate levels of paved patios below my deck -- one level with a beautiful fire pit and the second with a lovely water feature that feels zen-like. Where before we only looked down at the plants, now we are drawn down there -- and it feels wonderful to have taken a smallish backyard area and expanded so that it is not only usable, but also just makes you want to go down and sit and enjoy! Alan's team (led by Hugo and Ken) could not have been more professional. They were always on time, very courteous, did a thorough clean-up at the end of each day, and I'll even say, artists in their own right. Ken's work in building the fire pit was detailed and finished perfectly. He worked on it like it was his own... I couldn't be more happy with the finished result -- it FAR exceeds my expectations!!! To Alan and his team, a big thank you!" Coby S. (Fall 2015)"

- Coby S.
Keep in mind that your plant doesn't have to be 'dead' to file a claim. (Maybe it just got ugly).
Now, if you left for Myanmar in May and forgot to water, we might NOT warranty your wiegela.
But more often than not, we will guarantee your gunnera...
In any event, just fill out the form below to submit your warranty request.
It's simple, we swear.
Your Information
Your Information

Please list items to be reviewed by Classic for warranty repair or replacement: Note: quantity, size, location on property. Help us understand why this situation has occurred as best you can

Is it best to contact you by email or phone? When is the best time to contact you:

Do you need to be home when we come by?

Yes
No

Where on your property is the problem item located?

For general diagnosis and any necessary repairs, I understand and agree that a $65 per man hour, plus retail material charges may be invoiced to me if it is determined that my request is not covered by Classic's limited warranty. Typical charges may vary and range from $130 to $240+ for a requested site visit and repair.

Yes, I approve the service charge.
No, I will seek another solution.

All Done!

We will write up a work order and send it to you within 5 days of your request. This document will describe one of two things:

Your warranty request may require a site review by your foreman or project manager prior to the completion of any work. Please review your approved contract and proposal describing the specific requirements of your individual warranty for further clarification. Again, we appreciate your continued consideration. Should we not respond or resolve these issues in a timely or appropriate manner, please do not hesitate to call and personally inquire by phone to (425) 885-5678.