Download Our Garden Handbook

Warranty Request

"Dear Wan-Chi, I checked my calendar a few days ago and realized that Classic Nursery will be doing our spring maintenance work very soon. It is hard to believe that it has been over a year since we completed the hardscape and landscaping of our new home here in Bellevue...I have become a consistent user of organic products and methods for all of my planting and fertilizing. I was gratified that you not only agreed with my convictions but were able to implement them in the work that was done on our property. Thank you very much for being an advocate and not an impediment. I would also like to recognize you for the artistic sensitivity and skillful eyes that you brought to our rather large project. Your insights were very helpful in visualizing what the yard would look like upon completion and in the years to come. I can hardly wait to see what it will look when three full growing seasons have past. I think it is going to be even more beautiful... I was completely ignorant of the unique climate of the northwestern United States. Your help in making the right plant choices for the new home were crucial to the long term success of our landscaping vision. Supplies at the local plant markets at the time I started the project were very limited. I appreciate the enthusiasm with which you searched for the best choices and the constant efforts you made to find sufficient suitable plants. Your judgement in selecting and recommending the right plants for the Seattle area was sound. The evidence of that fact is now growing in my front and back yard. I was worried that the heavy cold rain that persisted all winter would damage the roots of the new plants and the recent transplants. My yard was soaked and wet all winter and I feared that many plants would die. Therefore, I am happy to report that almost 100% of the plants appear to be alive and doing well. Almost all have swollen bud, new leaves or flowers already, though the first day of spring was only a few days ago. All of the perennial grasses are showing signs of growth. I look forward to working with you this spring at our regularly scheduled maintenance event so that we can continue to improve the health and beauty of our outdoor spaces. Best Regards,"

- Jim D.
Keep in mind that your plant doesn't have to be 'dead' to file a claim. (Maybe it just got ugly).
Now, if you left for Myanmar in May and forgot to water, we might NOT warranty your wiegela.
But more often than not, we will guarantee your gunnera...
In any event, just fill out the form below to submit your warranty request.
It's simple, we swear.
Your Information
Your Information

Please list items to be reviewed by Classic for warranty repair or replacement: Note: quantity, size, location on property. Help us understand why this situation has occurred as best you can

Is it best to contact you by email or phone? When is the best time to contact you:

Do you need to be home when we come by?

Yes
No

Where on your property is the problem item located?

For general diagnosis and any necessary repairs, I understand and agree that a $65 per man hour, plus retail material charges may be invoiced to me if it is determined that my request is not covered by Classic's limited warranty. Typical charges may vary and range from $130 to $240+ for a requested site visit and repair.

Yes, I approve the service charge.
No, I will seek another solution.

All Done!

We will write up a work order and send it to you within 5 days of your request. This document will describe one of two things:

Your warranty request may require a site review by your foreman or project manager prior to the completion of any work. Please review your approved contract and proposal describing the specific requirements of your individual warranty for further clarification. Again, we appreciate your continued consideration. Should we not respond or resolve these issues in a timely or appropriate manner, please do not hesitate to call and personally inquire by phone to (425) 885-5678.