Nowadays you don’t find the kind of customer service that you did in the old days. I felt compelled to let you know what a fine nursery you have and what great people you have working for you…I called four nursery/ landscapers to give me a bid and Classic Nursery was one of them… I think first impressions mean a lot and from the first call I made to your nursery to the end I was impressed with everyone I dealt with from Classic…So many times in business you do not get the customer service everyone deserves and in this day of computers and answering machines it is nice to have a receptive response from a service oriented business like yours.
Everything we’ve had done by Classic has exceeded our expectations.
Classic exceeded our expectations! Our backyard was a sloped dirt hill and we wanted it leveled & half lawn/half pavement for our toddler to play. We didn’t think it was possible but it looks gorgeous!!! The crew even cleaned up after themselves each day including the street, our neighbors noticed. With a major, risky project like that they proved they were trustworthy and indeed the BEST around.
I want to thank you for the wonderful project…Everything about this experience has been first rate. What I especially appreciate are your business practices, which are so fair to your customers.
We love it – especially the water feature.
The work by Classic Nursery, specifically their representative, Wan-Chi, was excellent. Wan-Chi met with our committee on site; provided design expertise/options; met with us at the nursery to finalize shrub/plant selections; supervised work on site. Of special note was the excellent follow-up service including contacting us during very hot weather with watering tips and suggestions for long-term maintenance to protect what was planted. After six months we have not lost one plant or shrubs out of approximately 40+ planted. GREAT service by Wan-Chi!
I wanted to let you know how pleased I was with the fix-it job Juan did on my pond. Not only fixing the problem, but he went around the entire pond and replaced all the rocks I pulled aside when I was looking for the leak. I was SO amazed and delighted when I found him doing that. That was over and beyond the description of the job. That was outstanding customer service! Thought you should know.
Your idea of breaking up the mid and lower patio with a planting bed was spot on. It’s actually one of my favorite areas. It probably goes without saying, the pond is spectacular.
I also wanted to let you know how much we appreciated Hugo’s knowledge, professionalism, hard work, and overall attitude. He is an amazingly hard worker and was so patient and accommodating. You’re lucky to have a guy like him working on your team. He is truly one of a kind and an overall great guy. Thanks again. We are so pleased with what we have so far and look forward to the final product! Summer BBQ’s just became a lot more appealing!
Our backyard was a hot mess; drainage issues, grass that wouldn’t grow after multiple french drains, plants that wouldn’t thrive, a crane fly playground…it was ugly. Alan Burke came over for a consultation and gave us multiple solutions to amend the situation… Just had to say how much Peter and I absolutely love our backyard garden. We sit out at night enjoying the pond, the birds the butterflies, the landscape and constantly remark what an amazing, peaceful setting you created for us. Peter loves futzing in the garden and spending time training his pod of fish, all named the Larrys (the big guys) and the Garys – the gold fish. Every night is like an adventure at Sea World when the fish get fed.
Amazing communication and professionalism throughout the project. Highly qualified team of people. Everyone was awesome, very talented, customer service focused and hard working. Attention to detail and respect for our property. Every day upon completion the crew cleaned up and made sure there wasn’t debris all over the sidewalk etc. The end result is gorgeous! All the neighbors stopped to look and comment because it looks so darn good! Alan was very attentive throughout and when the project completed he did a walk-thru with me to tell me all about my new plants. He has been very responsive to questions once the project completed as well. They are so knowledgeable and helpful! You’d be crazy not to use Classic Nursery and Landscape!!
I got several bids for a 1400sq foot project and selected Classic Nursery, not because they were the cheapest but because of the reviews I read about them and their very organized approach. I had to wait two months from the time I signed and provided a deposit to the start date. It was worth the wait. They’ve exceeded my expectations. My yard looks phenomenal. I had a two hour appointment at the nursery with the Master Gardener to select my plants and ask a plethora of questions. Truly awesome!
Really like my neighbor’s yard done by Classic!
The entire project was handled with high standards. All employees were attentive, informative and prompt.
The lighting added a touch of drama to our already fabulous new patio and landscaping. Thanks Alan for the great job Wan-Chi, Jeff, Josh and the rest of your crew did to transform the exterior of our home. With much thanks.
Our objective was to add an outdoor living space adjacent to our home that would complement and connect to the natural vegetation on an adjacent hillside. The project included installation of patio pavers, a pond with waterfall, plantings, stone walkway and steps, and a large custom arbor. We couldn’t be more pleased with the end result. From the start, owner Alan Burke was a pleasure to work with. He listened (patiently) to our ideas, and as befits a true professional offered intuitive suggestions and options we hadn’t considered. The project itself went very smoothly. We continue to enjoy this “extension” to our home, and never hesitate to recommend Classic to guests, friends and neighbors.
It is hard to believe that it has been over a year since we completed the hardscape and landscaping of our new home here in Bellevue…I have become a consistent user of organic products and methods for all of my planting and fertilizing. I was gratified that you not only agreed with my convictions but were able to implement them in the work that was done on our property. Thank you very much for being an advocate and not an impediment. I would also like to recognize you for the artistic sensitivity and skillful eyes that you brought to our rather large project. Your insights were very helpful in visualizing what the yard would look like upon completion and in the years to come. I look forward to working with you this spring at our regularly scheduled maintenance.
Great job! Plants look excellent- vibrant.
Classic Nursery is a seasonal nursery and company that can tackle anything. Don is a fabulous resource and he knows his stuff and can easily teach/convey the info to me. Pauline is helpful and friendly. We appreciated the hard work of the crew, even when I asked them to move a plant! Thank you!
I could not be more pleased with the work done in completely transforming the backyard of my town home from an overgrown, plant-filled, unusable space — to two separate levels of paved patios below my deck — one level with a beautiful fire pit and the second with a lovely water feature that feels zen-like. Where before we only looked down at the plants, now we are drawn down there — and it feels wonderful to sit and enjoy!
We still love our yard, and now have grandkids who love to ride bikes on the deck and patio, have pretend picnics under the big fir tree and roam the wild paths on imaginary bear hunts. Now no matter whether you’re outside looking in, or inside looking out, the views are great and the living is easy.
You richly deserved the Founders Award!
One of the best vendors I have ever worked with. The work was done perfectly, and in a timely manner. My yard, which was a disaster after recent construction, is beautiful. I had no idea what I wanted but they drew up ideas…Honestly, it turned out ten times better than I expected. The crew was really nice, professional and very good at communicating. Not only do I love it, but my neighbors love it too.
Other “A” rated landscapers didn’t meet my list of must-haves…Working with Classic was very easy. Unlike other landscapers they created a general plan with suggested plants before we signed a contract. Other nice add-ons was a one year warranty (with check-ins) to make sure the yard was still healthy. They’re also very open to following up on questions…We’re very pleased with our front yard. It has a great mix of variation, color and ease of maintenance…
We felt at ease in giving our opinion on the design. We are very pleased with the final results.
Alan was so professional, flexible & accommodating and was really good to work with, very personable and nice. He had great ideas and gave suggestions and opinions where needed. He even bought a bag of gifts like hose, garden book, etc. and marked down the pages of the plantings that we have to well maintain them. Who does that? No contractors have ever done that – so professional! We were so pleased with the finished work, we decided to hire them for our front yard as well.
Classic clearly had a vision for our backyard and walked us through every step. Always available for questions, crews were extremely professional and responsive and the result….we now have a stunning, one of a kind private oasis. We felt very comfortable in his hands.